Shipping Policy

WHAT ORDERS QUALIFY FOR FREE SHIPPING?

All orders over $100 that are being shipped to an address within the continental US (excluding Hawaii) will qualify for free shipping. International orders will qualify for free shipping over $350. 

HOW LONG DOES IT TAKE TO SHIP MY ORDER?  

Please note, in-stock orders will arrive in 4-10 business days. Made-to-order pieces will arrive in 30-90+ business days, depending on the demand. If you have an urgency, your order may be fastened upon a 15% fee over the item price.

You should receive an email order notification with a tracking number to track your shipment.

 

WHY DOES IT TAKE SO LONG FOR MADE-TO-ORDER PIECES TO BE DELIVERED? 

At Sustainable Maria, all steps of every order are crafted entirely by the artisan. For that reason, during busier periods, you might experience a longer wait. We apologize for the inconvenience and promise your order is being made with love! For order updates, contact us.

 

DO YOU OFFER INTERNATIONAL SHIPPING? 

Yes! We want to make it easier for you to change the world no matter where you are! For international orders of high value, we recommend purchasing Priority Mail International, opposed to First Class International, for package insurance, replacement eligibility, and tracking. 

 
ojol.png

Return and Cancelation Policy


 

Effective: 6/27/2020

Sustainable Maria seeks to be fair in permitting Product order cancellations and returns under limited circumstances. 

Our Return & Cancellation Policy (“RCP”) contains mandatory terms and conditions regarding your acceptance of Products and your limited rights to cancellations, refunds, and returns in connection with your order for Products.  Please review the RCP very carefully – and if you find anything in here confusing or unfair, please let us know.  

Our Terms & Conditions incorporate this RCP by reference. Every time you access our Services, you agree to all terms and conditions set forth in this RCP.  Similarly, the same definitions and capitalized terms set forth in the Terms & Conditions herein apply.

If you do not fully and completely agree with the RCP, or any aspect thereof, you must stop using our Services immediately and cease from all further use, as set forth in Section 4.b of our Terms & Conditions.

ALL SALES ARE FINAL.  

 

YOU ACKNOWLEDGE AND AGREE THAT, EXCEPT AS HEREIN PROVIDED, ALL PRODUCT SALES ARE MADE ON A ONE-WAY BASIS; YOU HAVE NO ADDITIONAL RIGHT TO CANCEL AN ORDER, RETURN A PRODUCT, OR RECEIVE A REFUND OR CREDIT FOR A PRODUCT PURCHASE.

 

Sustainable Maria Takes Full Responsibility for Non-Conforming Products.

 

You agree that you shall inspect all Products within three (3) business days of receipt of the Products (“Inspection Period”) and either accept or reject such Products; provided, you shall be considered to have accepted any Product upon the unpacking or removal of said Product from its original packaging.  You may only reject a Product if it does not conform to the brand and model listed in your purchase confirmation at the end of the checkout process (“Nonconforming Products”).

 

You acknowledge and agree that you will be deemed to have accepted your delivery unless you notify Sustainable Maria in writing of any Nonconforming Products during the Inspection Period and furnish such written evidence or other documentation as reasonably required by Sustainable Maria.  If you timely notify Sustainable Maria of any Nonconforming Products, Sustainable Maria shall determine, in its sole discretion, whether you may ship such Products back to Sustainable Maria – at your own expense, to the extent legally permitted – and thereafter, whether the Products are Nonconforming Products.  If Sustainable Maria determines that the Products are Nonconforming Products, it shall reimburse you for all shipping expenses incurred in returning the Nonconforming Products and, in its sole discretion, either: (i) replace such Nonconforming Products with conforming Products or (ii) refund the Price for such Nonconforming Products.

 

You acknowledge and agree that the remedies herein described are your exclusive remedies and represent Sustainable Maria’s sole and maximum liability relating to the delivery of Nonconforming Products.

 

You Are Responsible for Pursuing Claims of Loss and Damage in Transit.

 

YOU AGREE THAT ANY CLAIMS, DISPUTES, CONTROVERSIES, AND/OR CAUSES OF ACTION FOR LOSS OR DAMAGE OF YOUR PRODUCT IN TRANSIT SHALL BE MADE BY YOU DIRECTLY AGAINST THE SHIPPING AND/OR DELIVERY CARRIER OF SUCH PRODUCTS; YOU AGREE THAT SUSTAINABLE MARIA SHALL NOT BE RESPONSIBLE FOR BRINGING OR DEFENDING AGAINST ANY SUCH CLAIMS, DISPUTES, CONTROVERSIES, AND/OR CAUSES OF ACTION.

 

You Must Act Swiftly to Receive a Refund or Replacement in the Event of Non-Delivery.

 

You agree that the quantity of Product(s) in your order, as recorded by Sustainable Maria on dispatch from Sustainable Maria’s place of business, is conclusive evidence of the quantity received by you on delivery unless you provide conclusive evidence proving the contrary.

 

Sustainable Maria shall not be liable for any non-delivery of Products, unless you or your authorized representative gives written notice to Sustainable Maria of non-delivery within the earlier of:

  • Three (3) business days of your receipt of an incomplete Product shipment;

  • Ten (10) business days after a Product shipment is one (1) week late, based on to the most recent estimated shipping date specified by Sustainable Maria for your Product order, if any; or 

  • Ten (10) business days after the four (4) week anniversary of your full payment for your Product(s).  

 

At Sustainable Maria’s sole discretion, any liability of Sustainable Maria for non-delivery of the Products shall be limited to either: (a) delivering the undelivered Products within a reasonable timeframe; or (b) refunding amounts for such undelivered Products to reflect the actual quantity delivered, if any.  You acknowledge and agree that the remedies herein described are your exclusive remedies and represent Sustainable Maria’s sole and maximum liability relating to the non-Delivery of Products.

 

Sustainable Maria May Cancel Your Product Purchase at Any Time, for Any Reason.

 

        Sustainable Maria reserves the right to decline or cancel part or all of your Product order at any time, for any reason, with or without cause and/or prior notice.  If Sustainable Maria elects to cancel your purchase in whole or in part, through no fault on your end, Sustainable Maria will refund all amounts charged in a reasonable timeframe.

To the Extent Allowed, Sustainable Maria Shall Not Be Responsible for Product Defects.

 

TO THE EXTENT LEGALLY PERMITTED: SUSTAINABLE MARIA DOES NOT PROVIDE ANY WARRANTIES WITH RESPECT TO THE PRODUCTS, AND WE WILL NOT REFUND OR REPLACE A DEFECTIVE PRODUCT.  

 

However, a Product that you purchase may be accompanied by a manufacturer’s warranty.  You acknowledge and agree that, to the extent legally permitted, all matters relating to any manufacturer’s warranty run strictly between you and the manufacturer; to the extent you wish receive warranty coverage, you agree to follow the instructions included in the manufacturer’s warranty, if any, to obtain warranty service, including but not limited to, as warranty services relates to any Product defects. 

 

For more information on important warranty disclaimers and liability limitations, please carefully review our Terms & Conditions.

 

Notice

 

Written notice to Sustainable Maria regarding Non-Conforming Products or non-delivery may be send to the following email address.

 

sustainablemaria@gmail.com

        

Thanks for reading!  Again, please contact us if you have any questions or concerns.  We appreciate your business and wish you a beautiful, sustainable shopping experience.

 
ojol.png

Privacy Policy

Effective: 6/27/2020

Your Privacy Is Important to Us.

Sustainable Maria values your right to privacy and appreciates the importance of your decision to share your information to us.  We want to make sure that we are open and clear about how we use your Personal Information, financial-sensitive information, and other sensitive information.

This Privacy Policy establishes the terms, conditions, and permissions around our collection, storage, and usage of data and information relating to you and your use of our Services.  Please review this Privacy Policy very carefully – and if you find anything in here that doesn't make sense or seem right to you, please write to us at sustainablemaria@gmail.com.  

Our Terms & Conditions incorporate this Privacy Policy by reference. Every time you access our Services, you agree to all terms and conditions set forth in this Privacy Policy.  Similarly, the same definitions and capitalized terms set forth in the Terms & Conditions herein apply.

If you do not agree with this Privacy Policy, or any aspect thereof, you must stop using our Services immediately and cease from all further use, as set forth in Section 4.b of our Terms & Conditions.

Sustainable Maria Collects Data and Information about You and Your Use of Our Services.

Sustainable Maria may ask you to provide information about yourself during the course of using our Services.  We require you to provide a user ID, password, Personal Information, contact information, and Payment Information in order to purchase a Product. 

If at any point you provide Sustainable Maria or its Affiliates with your Personal Information, login/password information, and/or Payment Information, Sustainable Maria and its Affiliates reserve the right to collect such information. Sustainable Maria and its Affiliates also reserve the right to collect information about any contact you make with Sustainable Maria; this includes, without limitation, recording customer calls and saving and memorializing electronic messages and communications for the purposes of quality assurance, user data analysis, evidence in a dispute, and/or enforcement of agreements

You acknowledge and agree that Sustainable Maria and its Affiliates reserve the right to collect any and all text, photos, images, video, audio, and multimedia you create, provide, upload, download, import, sync, and/or share in connection with our Services. 

You acknowledge and agree that, when you use our Digital Services, Sustainable Maria and our Affiliates reserve the right to automatically collect data and information about your use of our Digital Services.  This includes, without limitation, information regarding: your browser and device usage history; what type of device/computer and operating system you use; what type of browser and language you use; the IP address and ID of your device/computer and/or proxy server; your mobile carrier/ISP; your location; referring URL; what you view, when you view it, for how long you view it; what you click and when; your pathway through our site; which features you choose to use or not use; which Products interest you; which products you add to and/or abandon from your cart; which Products you decide to purchase; any membership and use of a loyalty program; any purchase codes or discounts used; how long you spend using our Digital Services; what you do before you use our Digital Services; and what you do after you use our Digital Services. To the extent that you have agreed to receive texts, SMS messages, and/or emails from Sustainable Maria. Sustainable Maria and its Affiliates reserve the right to collect data and information regarding your receipt of, viewing of, sharing of, and interaction with such communications.  

You acknowledge and agree that Sustainable Maria and its Affiliates may use web beacons, pixel tags, clear GIFs, and other tracking technology to collect data and information from you; these electronic files record information about how you browse the Sustainable Maria Website.  You further acknowledge and agree that Sustainable Maria may also make use of cookies and log files to track your actions and collect data about you and the technologies you use.  Please note that most phones have settings which turn off the GPS locator and push notifications; likewise, many browsers enable the user to limit the use of tracking technology.  

 

If you use a third party provider (e.g. Facebook, Twitter) to connect with Sustainable Maria, Sustainable Maria and its Affiliates reserve the right to collect information from that third party regarding your online profile, contact information, user history, online contacts/friends, and settings and preferences, as well as any other information which you have agreed to disclose.

 

Sustainable Maria Will Store & Retain Your Information.

You acknowledge and agree that Sustainable Maria and its Affiliates reserve the right to freely retain and store all data and information that we collect from you – in any manner and/or format we choose, in any location we select, worldwide, across and for any duration of time.  Likewise, Sustainable Maria and its Affiliates reserve the right to delete, filter, edit, remove, or destroy any data and/or information we collect for any purpose without notice or cause; we maintain no obligation to preserve your data.

Sustainable Maria Does Not Sell Your Personal Information for Advertising or Marketing Purposes. 

You acknowledge and agree that, if Sustainable Maria and/or its Affiliates collects or obtains a record of your Personal Information, neither Sustainable Maria nor its Affiliates will sell that information to any third party, except in the event of a merger, acquisition, asset sale, or change in control.  You acknowledge and agree that Sustainable Maria and its Affiliates will not sell any passwords or Payment Information that you provide to any third party whatsoever; however, Sustainable Maria and/or our Affiliates may transfer such information – and related rights, obligations, and liabilities – to a third party in the event of a merger, acquisition, asset sale, or change in control.

You acknowledge and agree that Sustainable Maria and its Affiliates may send you marketing and advertising messages on behalf of a third-party and/or subject to a paid arrangement with a third-party.  Under such a circumstance, neither Sustainable Maria nor its Affiliates will disclose your Personal Information to said third-party.

Sustainable Maria reserves the right to obtain any information and/or data about you we wish from any third party we choose.  Notwithstanding any restrictions imposed by a third party, Sustainable Maria reserves the right to store and use this information and/or data as though it were provided or generated in connection with your usage of our Services, as described in this Privacy Policy. For example, we reserve the right to run a credit or background check on you, and to store and use that information as though you provided it directly to us.

Sustainable Maria Intends to Make Substantial Use of Your Data & Information.

  1. Fraud Prevention & Necessary Disclosures.  You understand and accept that Sustainable Maria and its Affiliates will make use of your financially-sensitive and Personal Information to screen our transactions for potential risk and fraud.  You acknowledge and agree that Sustainable Maria and its Affiliates may disclose any of the information you provide us, including but not limited to your Personal Information and Payment Information, in order to: (a) comply with legal process and/or respond to a proper legal request; (b) facilitate a transaction and/or and collect amounts rightfully owed; (c) facilitate shipment, delivery, pickup, and/or return of one or more Product(s); (d) assist with the investigation, pursuit or defense of a potential or actual criminal action, civil action, and/or other legal dispute; (e) enforce our Terms & Conditions and/or Privacy Policy; and (f) to protect the rights and/or safety of Sustainable Maria, our Affiliates, or any third party. 

  2. Aggregating User Data & Optimizing Your User Experience.  You acknowledge and agree that Sustainable Maria and its Affiliates may use information and data provided and/or generated in connection with your use of our Services in order to test, study and infer patterns of behavior and factual information about you and other members of the Sustainable Maria community. You recognize that Sustainable Maria and its Affiliates may pool this information and data to create compilations and aggregated data sets.  You acknowledge and agree that Sustainable Maria reserves the right to use aggregate (i.e. non-individualized) data for its own analysis, as well as for any other lawful purpose it deems fit, including without limitation for sale to third parties, such as market research firms and advertisers; however, this aggregate data will include no Personal Information or Payment Information.  Furthermore, you acknowledge and agree that Sustainable Maria and its Affiliates reserve the right use information and data provided and/or generated in connection with your use of our Services in order to provide you and other Sustainable Maria community members with customization and targeting around Product offerings, marketing efforts, and user experiences; this includes, without limitation using such data and information to provide targeted ads and promotions, as well as push notifications. You may unsubscribe from our marketing emails at any time by clicking “Unsubscribe” at the bottom of the email. 

  3. Making Use of Your User Content.  As you agreed in Section 5.d of our Terms & Conditions (“License to Sustainable Maria”), you grant Sustainable Maria and its Affiliates a broad license to make use of your User Content, including but not limited to modifying, exhibiting, creating derivative works from, and making commercial use of your User Content. 

  4. Sharing Your Information within Sustainable Maria.  You acknowledge and agree that, among our Company and its Affiliates, Sustainable Maria may fully and freely disclose and discuss any information and data regarding you and/or your use of our Services – even financially-sensitive and Personal Information – in furtherance of legitimate business purposes. This includes, but is not limited to the disclosure and transfer of all such information and data in the event of a merger, acquisition, asset sale, or change in control.

  5. Communications from Sustainable Maria. Sustainable Maria needs to be able to contact you regarding your purchase of Products, matters relating to the safety/security of your data, and other important service notices (“Mandatory Communications”). Furthermore, Sustainable Maria wishes to keep you up-to-date about new suppliers and arrivals, the latest sales and offerings, and other matters relevant yet non-essential to our community (“General Communications”). These Mandatory Communications and General Communications may result from information that you provide us, information provided to us by a third party, and/or your usage of our Services.    By sharing your contact information with Sustainable Maria, you agree to receive Mandatory Communications and General Communications from Sustainable Maria and its Affiliates.  You acknowledge that you may opt-out of General Communications any time by clicking as indicated in such communications; however, you may not opt out of Mandatory Communications.

Sustainable Maria Implements Commercially-Reasonable Methods to Protect the Security of Your Personal Information, Payment Information & Other Sensitive Information.

When transacting with Sustainable Maria online, Sustainable Maria conducts all payment and transaction processing – as well as collects all Personal Information and Payment Information – over a secure processing server (SSL-protected, with a valid SSL-certificate). If you transact with Sustainable Maria via direct payment gateway, your Payment Information will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). 

Sustainable Maria Requires You to Accept These Disclaimers, Releases & Indemnification Obligations.

Despite our commercially-reasonable efforts, you acknowledge and agree that neither Sustainable Maria nor any of its Affiliates warrants or guarantees the safety and/or security of information and data you transmit to, from, or in connection with Sustainable Maria; this includes, without limitation, your Personal Information and Payment Information. Likewise, you acknowledge and agree that Sustainable Maria and its Affiliates cannot guarantee that your sensitive information will be free from unwanted access, usage, disclosure, and/or alteration.   Indeed, you acknowledge and agree that you are solely responsible for protecting your own private and sensitive information, such as your passwords and financial account information.  

Excluding matters of recklessness and willful misconduct, you agree to release Sustainable Maria and its Affiliates in connection with any disputes, claims, controversies, lawsuits, liabilities, decisions, damages, awards, amounts, costs, fees, and/or penalties arising out of and/or relating to the unwanted access, collection, storage, and/or usage of your data and information and/or the data and information of a third party – even if the alleged breach originated from Sustainable Maria’s sole acts and/or practices, and regardless of prior notice or warning.

Furthermore, you agree to defend, indemnify, and hold harmless Sustainable Maria in connection with any third-party claims, controversies, lawsuits, liabilities, decisions, damages, awards, amounts, costs, fees, and/or penalties arising out of and/or relating to your actions and/or omissions in connection with a third-party’s data and/or information.

During your Sustainable Maria experience, you may interact with third party services and service providers, such as Wix (used to power our online store), Google Analytics (used to help us better know our customers and marketing), and AB Tasty (used to test and improve our user experience). You may also access our Services via electronic devices, mobile networks, and internet service providers. All of these third parties have implemented and manage their own privacy policies and practices. You acknowledge and agree that neither Sustainable Maria nor its Affiliates are responsible for the acts and/or omissions of any third party as to the access, collection, storage, and/or usage of any of your data or information. We encourage you to carefully review all third party terms of service and privacy policies; your terms of consent and willingness to consent are strictly between you and said third party.  

Final, Miscellaneous Points

No Minors & Only Competent Persons. You agree that you are older than thirteen (13) years of age. You further agree that you are of sound mind and body to understand and agree to this Privacy Policy. Sustainable Maria is not intended for, nor do we knowingly collect information from children under the age of 13.  If you think a child under 13 has given information or accessed our services, please let us know immediately at sustainablemaria@gmail.com.

Privacy Policy Subject to Change.  You acknowledge and agree that Sustainable Maria reserves the right to make changes to our Privacy Policy – and the manner in which we access, collect, store, and use your data and information – at any time, for any reason.  If we amend this Privacy Policy, we will typically notify our users of any such amendment; nonetheless, you acknowledge and agree that Sustainable Maria is not bound to provide notice of any amendment to this Privacy Policy.